Phoenix Palace Hotel Hanoi – Family Hotel in Hanoi | From 28$/Night

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Phoenix Palace Hotel Hanoi Exterior photo

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Key details

About the Hotel

27 Phu Doan Street, Hanoi, 10000

Steps from Hoan Kiem Lake

Great

8.3

8.9

/10

3.2

4.3

Loved by Phoenix Palace Hotel Hanoi guests

Convenient location

Comfortable beds

Friendly staff

Delicious meals

Clean rooms

"Breakfast was delicious and a big hit with the kids."

Hoang from United States

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"The location is very convenient, few minutes walking distance to train street."

Tyng Song

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"Anna who runs it helped us book buses and accommodation for Sapa, Cat ba Island and Ninh Binh and all her recommendations were excellent."

christina c from Australia

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Rooms & Amenities

Phoenix Palace Hotel Hanoi & Spa offers non-smoking rooms with wooden flooring, air conditioning, and a flat-screen TV with cable channels. Each room includes a work desk, wardrobe, in-room safe, electric kettle, and refrigerator. The en suite bathrooms have walk-in showers or bathtubs (upon request), hairdryers, and free toiletries. Family rooms feature a hot tub, private bathroom with a bath and shower, and city views.

Dining Options

The hotel serves lunch at its onsite restaurant. Guests can explore nearby dining spots like Tony's Pizza, The Coffee Bean, and local Vietnamese eateries within walking distance.

Leisure & Nearby Attractions

The hotel is steps from Hoan Kiem Lake and St. Joseph's Cathedral. Nearby attractions include the Hanoi Night Market (0.5 km), Hoa Lo Prison (0.5 km), and the Water Puppet Theatre. Guests can visit the Vietnamese Women's Museum (1.5 km) or explore the Temple of Literature for historical insights.

Location & Transport

Located in Hoan Kiem District, the hotel is 0.5 km from Saint Joseph Cathedral and the Hanoi Night Market. Public transport options include Bus #7 (to Central Station) and the Green Line Tram (Stop: Hauptbahnhof). The hotel arranges airport transfers for arrivals and departures.

Services & Tours

Phoenix Palace Hotel provides travel services, including daily tour arrangements and flight bookings. Guests can book excursions to Halong Bay, Tam Coc Town, or Hoi An's UNESCO-listed ancient streets. The hotel also assists with private transfers for airport pickups and drop-offs.

“In Hanoi's historic Old Quarter, this hotel blends traditional architecture with contemporary comforts, and it stands out for soundproofed rooms-a real advantage in this lively city. The inclusion of travel services, from daily tours to flight assistance, adds a layer of convenience. From what I gather, it seems a particularly good fit for travelers eager to immerse themselves in Hanoi's culture without sacrificing a peaceful night's sleep.”

Grace WhitmanContent & Editorial Director at Familyhotels

Choose from a variety of room types

Choose from a wide variety of rooms designed for families, including double rooms, family suites, and rooms with breakfast included

Triple Room Balcony
2 persons
30 sq. feet
1 King-size bed
Air conditioning
Balcony
room details
Deluxe Double Room
2 persons
20 sq. feet
1 King-size bed
Air conditioning
Bathtub
room details
Family Room Balcony
2 persons
42 sq. feet
2 King Size Beds
Air conditioning
Balcony
room details

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Availability and pricing for your selected dates

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July 2026 - July 2027

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Check-in/ Check-out

Facilities

Each family-friendly hotel provides top-notch amenities for an unforgettable stay with your loved ones

Facilities: Great

8.1/10Review score

General

No smoking on site
Parking
Safe deposit box
24-hour reception
VIP check-in/ -out
Express check-in/ -out
No pets allowed
24-hour security
Luggage storage
Locker room
Lift
Currency exchange
Smoke detectors
Fire extinguishers
Key card access
Key access

Guest Parking

Electric kettle

Services

Paid airport shuttle
Valet parking
Room service
Housekeeping
Car hire
Laundry
Dry cleaning
Tours/Ticket assistance

Spa & Leisure

Leisure/ TV room
Spa & wellness centre

Room features

Free Wi-Fi in rooms
Air conditioning
Mini-bar
Soundproofed rooms
Sitting area
Terrace
Garden furniture
Tea and coffee facilities
Ironing facilities

Bathroom

Free toiletries

Self-catering

Electric kettle

Media

Flat-screen TV
AM/FM alarm clock

Room decor

Parquet floor

Location

27 Phu Doan Street, Hanoi, 10000

Explore Hanoi

Nearby Activities and Dining

Hoa Lo Prison

6 minutes' walk

Historic site showcasing Vietnam's wartime history; offers guided tours detailing its past.

Temple of the Jade Mountain

6 minutes' walk

Stunning temple on an island in Hoan Kiem Lake; known for its picturesque setting and cultural significance.

Vietnamese Women's Museum

17 minutes' walk

Museum dedicated to women in Vietnam; features engaging exhibitions on their roles through history.

Thang Long Imperial Citadel

14 minutes' walk

UNESCO World Heritage site; showcases Vietnam's royal history and archaeology through its ancient structures.

Cycling Tours

20 minutes' drive

Guided cycling tours available to explore Hanoi; suitable for adventurous travelers wanting a unique view.

Spa Retreats

10 minutes' walk

Nearby wellness spas offering massages and treatments; ideal for relaxation after a city tour.

Madame Hien Restaurant

1 minute' walk

Authentic Vietnamese cuisine with a cozy atmosphere; try their signature 'Bun Cha' for a true local flavor.

Marilyn's Cafe

2 minutes' walk

Charming café serving Western and Vietnamese dishes; known for its artisan coffee and delightful pastries.

La Bomba Latina

2 minutes' walk

Vibrant venue offering Latin cuisine and cocktails; great for a casual evening with friends or family gatherings.

Hanoi Night Market

6 minutes' walk

Weekly market filled with local crafts and street food; lively atmosphere perfect for evening strolls.

Jazz Club

10 minutes' drive

Local jazz venue featuring live performances; popular spot for music lovers and a relaxed ambiance.

Tips on navigating the city

City Centre
Hanoi 6 min · 1700 ft
Airports
Noi Bai International (HAN) 39 min · 16.2 mi
Cat Bi International (HPH) 176 min · 72.5 mi
Train
Ha Noi Railway station 12 min · 3300 ft

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Property information and rules

Check-in

from 14:00-23:59

Check-out

from 06:00-12:00

Guest Parking

Public parking is possible at a location nearby (reservation might be needed) at true.

Internet

Wireless internet is available in the hotel rooms for free.

Breakfast

At the hotel Phoenix Palace Hanoi guests are invited to a full breakfast served for free.

Children & extra beds

There are no extra beds provided in a room. There are no cots provided in a room.

Pets

Pets are not allowed.

Languages

English, Chinese, Vietnamese

Number of rooms:

Former name

Hanoi Central Star Hotel

Family-focused reviews and ratings

Read feedback from other families who have stayed to ensure you make the right choice.

Review score

Based on 264 verified reviews

7.7 /10

Very good

76 %

Recommend

Breakfast

7.5/10

Cleanliness

8.4/10

Comfort

8.4/10

Facilities

8.1/10

Free WiFi

7.8/10

Location

9.1/10

Paid Wi-Fi

5.0/10

Staff

9.0/10

Value for money

8.5/10

Pros

Perfect location

Friendly staff

Daily water bottles

Superb location

Good housekeeping

Cons

Small rooms

Black mold

Ants everywhere

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FAQs

About Phoenix Palace Hotel Hanoi

Which landmarks are closest to Phoenix Palace Hotel Hanoi?

Guests of Phoenix Palace Hotel Hanoi can visit Temple of the Jade Mountain (just near the accommodation), or the bustling Hanoi Night Market placed 11 minutes' walk away.

What is the nearest airport to the comfortable 4-star Phoenix Palace Hotel Hanoi?

Noi Bai International airport lies within 30 km of the comfortable 4-star Phoenix Palace Hotel Hanoi and is reachable with a 28-minute drive.

Should we expect an airport shuttle to bring us to the 4-star Phoenix Palace Hotel Hanoi?

Airport shuttle which will take you to the 4-star Phoenix Palace Hotel Hanoi with a 28-minute drive is among the services offered by the property. Please inform the staff about your estimated arrival time.

Does the Hanoi hotel have a car parking on site?

Yes, the Hanoi hotel offers public parking on site.

What are the booking prices at the hotel?

The prices at the hotel start from $28.

What payment methods are available in the comfortable 4-star Phoenix Palace Hotel Hanoi?

At the comfortable 4-star Phoenix Palace Hotel Hanoi, you can pay using Visa and JCB.

What room types does the 4-star Phoenix Palace Hotel Hanoi comprise?

The 4-star Phoenix Palace Hotel Hanoi provides such room types as Family King Room, Deluxe Queen Room, and Connecting Room.

Does the hotel staff speak foreign languages?

Yes, the staff of the hotel can help you in English, Vietnamese, and Chinese.

Which facilities does the hotel provide?

Top locations of the hotel include luggage storage and a restaurant, whereas guests' safety will be ensured with a safety deposit box and 24-hour security service.